PUBLIC NOTICE

On May 20, 2021, an associate from Walmart Store #2362, located at 1868 Warrensville Center Rd., South

Euclid, Ohio reported that he could not locate a set of paper records associated with our vision center.

We immediately conducted an extensive search for the records within the store and off-site retention

locations. Unfortunately, we have not been able to locate the records. Although we cannot locate the

records, our investigation has not identified any inappropriate access, or any indication of theft or other

criminal activity.

Following our investigation, we determined that the affected records pertain to individuals who obtained

glasses or contact lenses from the Walmart Store #2362 vision center between January 1, 2010 and

December 31, 2017. The personal information that may have been contained in the records includes your

name, address, phone number, information about your contact lenses or glasses such as your contact lens

or glasses prescription strength, and dates associated with your contact lenses or glasses, such as your

exam date. Information about your health insurance may also have been impacted, such as your subscriber

ID and group number. Walmart has no indication that patient information has been misused in any way.

Walmart is continuing to review the facts and circumstances surrounding this matter and is evaluating

whether additional safeguards can help prevent this type of incident from occurring in the future.

Although Walmart has no reason to believe that the patient information has been misused, or is likely to

be misused, Walmart is sending individual notices to affected patients regarding the incident. If you have

any questions, we encourage you to call our dedicated call center at (855) 731-2986, Monday through

Friday from 8:00am to 5:30pm CT, excluding major holidays. As a reminder, please be vigilant when

reviewing explanations of benefits and other information pertaining to you and always be cautious about

requests to provide any personal or financial information over the phone, by text, or by email and verify

the source of any such requests.

Walmart places great value in its patients’ trust and we are fully committed to protecting the privacy and

security of patients’ personal information.

6/23/2021